{"id":449,"date":"2024-02-09T16:10:44","date_gmt":"2024-02-09T16:10:44","guid":{"rendered":"https:\/\/persada.telferdigital-jcb.com\/?page_id=449"},"modified":"2024-04-23T06:27:28","modified_gmt":"2024-04-23T06:27:28","slug":"support","status":"publish","type":"page","link":"https:\/\/persada-group.com\/jcb\/support\/","title":{"rendered":"SUPPORT"},"content":{"rendered":"<header class=\"article-header-component\">\n<h1 class=\"article-title\">Experience our Commitment<\/h1>\n<\/header>\n<div class=\"article-body-copy-component\">\n<p>Our customers\u2019 are at the very heart of our business \u2013 we aim to provide world-class support and deliver 100% customer satisfaction 24\/7 365 days a year. For us it\u2019s about bringing global industry expertise at a local level and giving our customers the assurance that wherever they are in the world, we are there and ready to support their needs.<\/p>\n<ul>\n<li>State of the Art World Parts Centre shipping<span>\u00a0<\/span><strong>30,000+<\/strong><span>\u00a0<\/span>lines per week<\/li>\n<li><strong>15<\/strong><span>\u00a0<\/span>regional parts warehouses providing<span>\u00a0<\/span><strong>24\/7<\/strong><span>\u00a0<\/span>global support<span>\u00a0<\/span><strong>365<\/strong><span>\u00a0<\/span>days a year<\/li>\n<li>Integrated service and maintenance asset care packages to maximise uptime and machine performance<\/li>\n<li>JCB Livelink telematics that enables complete machine management and security<\/li>\n<li>Unique customer experience hub that utilises JCB Livelink to monitor our customer machines<\/li>\n<li><strong>750<\/strong><span>\u00a0<\/span>dealers, spanning<span>\u00a0<\/span><strong>120<\/strong><span>\u00a0<\/span>countries across five continents with over<span>\u00a0<\/span><strong>2,000<\/strong><span>\u00a0<\/span>dealer depots,<\/li>\n<li><strong>95%<\/strong><span>\u00a0<\/span>parts availability with over<span>\u00a0<\/span><strong>240,000<\/strong><span>\u00a0<\/span>managed parts<\/li>\n<li>Experienced and fully trained JCB technicians at throughout our dealer network<\/li>\n<li>Fully equipped service vans that provide onsite support wherever, whenever<\/li>\n<\/ul>\n<\/div>\n<p>JCB support over 1 million machines working with customers, globally. JCB\u2019s parts warehouses are strategically positioned at worlds distribution hubs. These parts hubs support JCB dealers to deliver machine uptime, which is also supported and measured by Livelink.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Experience our Commitment Our customers\u2019 are at the very heart of our business \u2013 we aim to provide world-class support<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-449","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/pages\/449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/comments?post=449"}],"version-history":[{"count":0,"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/pages\/449\/revisions"}],"wp:attachment":[{"href":"https:\/\/persada-group.com\/jcb\/wp-json\/wp\/v2\/media?parent=449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}